Returns & Exchanges
At Langley Guitar Centre, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for most instruments and gear. If your new equipment doesn't hit the right note, our team is here to help you find the perfect replacement or process a refund.
Initiate Your Return
Contact our support team via email or visit our showroom with your original receipt to begin the return or exchange process.
Pack Your Gear
Ensure the instrument or accessory is in its original condition and include all original packaging, manuals, and included accessories to qualify for a full refund.
Ship or Drop Off
Bring your item directly to our Langley location or ship it back to us using a tracked and insured courier service to ensure safe arrival.
Inspection and Refund
Our technicians will perform a quick quality check of the gear, after which your refund will be processed to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing